Privacy Policy

Effective Date: 05/03/2025

At Sankalpa Silver Jewellery (“we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases from us.

1. Information We Collect

We collect the following personal information when you register an account, place an order, or interact with our website:

  • Contact information (name, email address, phone number)
  • Billing and shipping addresses
  • Payment information (processed securely through our payment processors)
  • Purchase history and preferences
  • Account credentials
  • Communications with our customer service team
  • Device information and browsing activity on our website

2. How We Use Your Information

We use your personal information for the following purposes:

  • Process and fulfill your orders
  • Create and manage your account
  • Send order confirmations and shipping updates
  • Respond to your inquiries and provide customer support
  • Improve our website functionality and user experience
  • Send promotional communications (with your consent)
  • Detect and prevent fraudulent activities
  • Comply with legal obligations

3. Sharing Your Information

We may share your information with:

  • Service providers who assist us in operating our business (payment processors, shipping companies, IT service providers)
  • Professional advisors when necessary (legal counsel, auditors)
  • Government authorities when required by law

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Delete your personal information
  • Object to or restrict processing of your data
  • Data portability
  • Withdraw consent at any time

To exercise these rights, please contact us using the information in the “Contact Us” section.

7. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Compliance with Indian Laws

Our privacy practices comply with applicable Indian laws, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Sankalpa Silver Jewellery
71/1, GVS SQUARE, AVENUE ROAD, BANGALORE 560002

Email: info@sankalpajewellery.com
Phone: 6366 063 836